Cancellation Policy

We have a 48 hour cancellation policy. Should you need to reschedule or cancel your appointment this can be done up to 48 hours from your booking time free of charge. 

Any changes or no shows later than 48 hour Shift Cosmetic reserves the right to retain your deposit. In case of pre paid treatment the whole amount for the procedure will be forfeited.

Any change of mind or should you find the same service cheaper elsewhere will not entitle any refund. 

All the refunds are provided in accordance with the Australian Consumer Law. 

We strive to deliver the highest standards in terms of experience and results, however it is your responsibility to disclose any relevant information that may affect the treatment / results. It is also imperative to have realistic expectations so we highly encourage you to discuss your expected results with the health professional.

You agree not to provide misleading or false information and you also agree to indemnify us against any claim made against Shift Cosmetic as a result of your non compliance with our terms and conditions.

Pre paid treatments are not transferable to other individuals and are valid for 6 months.

You agree to these terms and conditions by purchasing pre paid treatments. 

Purchases online

Refunds are not applicable for change of mind or sensitivity to the product / allergic reaction. If unsure we can offer a complementary teleconsultation done by Skype / Facetime / Whatsapp. Refunds will be issued in accordance with the Australian Consumer Law.

If you received a product in error or the product is faulty, Shift Cosmetic will replace the product and pay for any postal charges. Products that are returned must be unopened and in good condition. All returns must be requested within 14 days from the day of receiving your order. 

We do not take responsibility should you submit an authority to leave for an undelivered order.

We deliver through Australia Post. 

Gift Vouchers

All our gift vouchers must be redeemed by 12 months from date of purchase.

Gift vouchers are non refundable.

Gift Vouchers are not redeemable for cash. Cash will not be given for any unused balance. 

Cosmetic Injectables

In accordance with TGA policy on advertising, certain categories of medications such as anti wrinkles and dermal filler cannot have their name advertised. In addition, it is illegal to run seasonal discounts on these types of medications. Please contact us for further information.

Our packages have no expiry date and are not considered seasonal discounts.

New client is defined as someone that has never attended our clinic before.



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